Repair Care Shop LLC ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you visit our website, request a quote, or contact us about a repair, and how we use and protect it.
Information We Collect
When you request a quote, call, or message us, we may collect:
- Your name and phone number
- Your address or service area, so we can send a technician
- Details about the appliance and fault you've described to us
- Any messages you send us via our contact form, phone, or WhatsApp
- Standard technical data your browser sends automatically (such as pages visited and device type), used only in aggregate for site performance
How We Use Your Information
We use the information you give us to:
- Confirm your repair booking and dispatch a technician
- Provide a price quote and follow up on the status of your repair
- Respond to questions or complaints you raise with us
- Improve our services and website
We do not use your information for automated decision-making, and we do not sell your personal information to anyone.
WhatsApp & Phone Communication
If you message us on WhatsApp, your number and message content are handled subject to WhatsApp's own privacy policy, in addition to this one. We use WhatsApp only to coordinate bookings and answer questions — never for unsolicited marketing messages.
Cookies
Our website may use small technical cookies needed for the site to function correctly. If we ever add analytics or advertising cookies, we will update this section and, where required, ask for your consent first.
Sharing With Third Parties
We only share your information with the technician assigned to your repair and, where necessary, our hosting or communication service providers who help us run our business — never for their own marketing purposes.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard practices.
Data Retention
We keep your booking and contact details only as long as needed to complete your repair, honour your warranty, and meet our legal and accounting obligations, after which it is deleted or anonymised.
Your Rights
You can ask us at any time to:
- See what personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to our legal record-keeping needs
- Opt out of any future marketing messages
Children's Privacy
Our services are intended for adults arranging appliance repairs. We do not knowingly collect personal information from children.
Changes To This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page shows when it was last revised. This policy was last updated on September 27, 2026.
Contact Us
Questions about this policy or your personal information? Contact us at info@repaircareshop.com or call +971501234567.
Quick Answers
Do you sell my personal information?
No. We never sell your name, phone number, address, or any other personal information to third parties.
What happens to my phone number after I book a repair?
It's used only to confirm your booking, coordinate the technician visit, and follow up on your repair — not for marketing unless you ask us to.
Can I ask you to delete my data?
Yes — contact us any time and we'll delete your personal information, except where we're required to keep records for legal or accounting reasons.